FAQS

 
  • How is confidentiality controlled?

    Staff and committee members are required to sign a confidentiality pledge and are requited to adher to a strict confidentiality policy. All matters concerning your child are considered confidential, as are the records we keep. You are of course welcome to see your child’s personal file at any time.

  • What happens if there's an accident?

    All accidents, however minor, will be recorded on an accident form on Tapestry which you will be asked to sign when you collect your child. All of our staff  are trained in paediatric first aid and refresh their training every three years. 

    In cases of serious accidents, emergency contacts will be called in the order given to us, or if the supervisor feels it appropriate the emergency services will be called.

  • What is Teddies approach to discipline?

    We operate a strict NO SMACKING policy. This includes disciplining your own child on the premises and applies to any other adult at the setting. We pride ourselves on educating children to share and respect each other when in our care and as you to encourage and support this discipline strategy.

  • Social networking and photography?

    At Teddies we take very seriously the safety and protection of the children in our care. As parents ourselves we would ensure that all children are not exposed to any situations that could cause their wellbeing and safety to be put in jeopardy.

    It is therefore important in the light of many of you using social networking sites, such as Facebook that you never put another child’s photo on there without the permission of their parent/guardian.

    Some children live in protected circumstances and their whereabouts should never be disclosed, this could put the child at risk.

    It is important to use that we create positive professional relationships with our parent’s and carer’s and therefore ask you not to request any staff member as “facebook friends” as this contravenes our policies and procedures.

    Teddies has two Facebook pages. One private page which is open only to parents / carers currently attending the setting, and a public page. Posts shared on the public page will not identify any children – photos will either be taken from behind or only show hands / feet. If you do not wish for your child to be in any of these, you can withdraw your permission. 

  • Do you do fire drills?

    Yes. A fire drill is practiced at all sessions at least once a term and is done in a fun way so as not to frighten the children.

    In the event of an emergency where we have to evacuate the building and cannot return, the children will be found at the far side of the car park.

  • What if my child is absent?

    If your child is unable to attend you are required to inform us as soon as stating the reason. If no contact is received, we will attempt to call all named contacts to establish the reason for the absence, in line with the EYFS and safeguarding requirements.

  • What if my child is sick?

    If your child has sickness and diarrhea please do not bring them to Teddies, they must not return to the setting until 48 hours after their symptoms disappear.For other infectious diseases we use the following guidance Managing specific infectious diseases: A to Z – GOV.UK

    If your child is feeling unwell and has needed Calpol for any reason, please do not bring them Teddies until they are felling better.